Privacy Policy

Privacy Policy

East Edge Real Estate Pty Ltd
Effective Date: 01/02/2025
Last Updated: 01/02/2026

  1. Introduction

East Edge Real Estate ("East Edge Real Estate", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, prospective clients, tenants, landlords, contractors, employees, and website users.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

  1. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Residential and postal address
  • Email address
  • Telephone number
  • Date of birth
  • Driver licence or other identification details
  • Financial and banking information
  • Employment information
  • Rental history
  • Property ownership details
  • Emergency contact details
  • Information contained in tenancy applications
  • Information relating to property inspections and transactions
  • Website usage information and IP addresses

We only collect information that is reasonably necessary for our business activities and services.

Tenant Applications and Identity Verification

As part of our property management and leasing services, East Edge Real Estate may collect personal and sensitive information from prospective tenants to assess tenancy applications, verify identity, comply with legal obligations, and manage rental properties.

Information We Collect

When you apply to rent a property through East Edge Real Estate, we may collect information including:

  • Full name and contact details;
  • Date of birth;
  • Driver licence, passport, or other government-issued identification;
  • Employment and income information;
  • Rental history and references;
  • Emergency contact details;
  • Bank account details where required;
  • Proof of income and supporting financial documents;
  • Information relating to pets, occupants, or special requests;
  • Information obtained from tenancy databases where permitted by law.

Application Platforms

We may collect and process tenancy application information through third-party platforms and software providers used in the real estate industry, including:

  • 2Apply;
  • Snug;
  • Ignite by Real Estate;
  • ApplySafe;
  • Realworks;
  • PropertyMe;
  • Rex Software;
  • Agentbox; and
  • Other approved tenancy management and application systems.

These providers may collect information directly from applicants and share it with East Edge Real Estate for the purposes of assessing applications and managing tenancies.

Identity Verification

To help prevent fraud and comply with our legal obligations, we may verify your identity using documents and information you provide. Verification may involve:

  • Confirming the authenticity of identification documents;
  • Contacting referees, employers, and previous landlords;
  • Conducting tenancy history checks;
  • Verifying financial and employment information;
  • Performing lawful database checks where permitted.

We only collect information reasonably necessary to assess your suitability as a tenant and to administer tenancy agreements.

Storage and Security of Identity Documents

Identification documents and supporting tenancy application records are stored securely using industry-standard security measures. Access is restricted to authorised staff and service providers who require access to perform their duties.

We take reasonable steps to protect sensitive information from unauthorised access, misuse, loss, interference, modification, or disclosure.

Unsuccessful Applications

If your tenancy application is unsuccessful, we may retain your information for a reasonable period to meet legal, regulatory, dispute resolution, or record-keeping obligations. After this period, information will be securely destroyed or de-identified where appropriate and lawful.

Disclosure of Application Information

Information collected during the tenancy application process may be disclosed to:

  • Property owners or landlords;
  • Property managers;
  • Referees and previous landlords;
  • Employers for employment verification;
  • Tenancy database operators where permitted by law;
  • Professional advisers;
  • Government authorities, courts, tribunals, or regulators where required by law.

We will only disclose information where reasonably necessary for tenancy assessment, property management, legal compliance, or other purposes permitted by applicable privacy laws.

 

Trust Accounts and Financial Information

As a licensed real estate agency in Queensland, East Edge Real Estate may receive and hold money on behalf of clients, landlords, tenants, purchasers, and vendors through regulated trust accounts.

Trust accounts are operated in accordance with the requirements of Queensland property legislation, including the Agents Financial Administration Act 2014 and associated regulations. We maintain appropriate records, reporting processes, and audit requirements relating to trust monies held on behalf of others.

Where required for property transactions, tenancy arrangements, rental payments, sales deposits, bond processing, or disbursements, we may collect and store:

  • Bank account details;
  • Payment information;
  • Trust account transaction records;
  • Financial identification information;
  • Records of deposits, rent payments, and disbursements.

Financial information is only used for authorised business purposes, compliance obligations, trust accounting requirements, fraud prevention, and transaction processing.

We take reasonable steps to protect trust account information from unauthorised access, misuse, loss, modification, or disclosure.

Property Management and CRM Systems

To deliver our services efficiently, East Edge Real Estate uses industry-standard property management and customer relationship management (CRM) platforms.

These systems may include:

  • Rex Software;
  • Agentbox CRM;
  • PropertyMe;
  • Realworks; and
  • Other approved technology platforms and software providers.

These platforms may store and process personal information including:

  • Contact details;
  • Property ownership information;
  • Tenancy records;
  • Inspection reports;
  • Maintenance requests;
  • Financial and trust account records;
  • Communications between parties; and
  • Transaction histories.

These service providers may host data on secure cloud-based infrastructure located within Australia and, in some circumstances, overseas. We take reasonable steps to ensure that any third-party provider handling personal information maintains privacy and security standards consistent with Australian privacy laws.

Data Security

East Edge Real Estate implements reasonable administrative, physical, and technical safeguards to protect personal information and trust account records. These measures may include:

  • Secure cloud storage;
  • Multi-factor authentication;
  • Role-based access controls;
  • Encryption technologies;
  • Audit logging and monitoring;
  • Staff confidentiality obligations; and
  • Secure document retention and destruction procedures.

Access to personal information is restricted to authorised personnel and contractors who require access to perform their duties.

Compliance and Audits

Where required by law, East Edge Real Estate may disclose information to auditors, regulators, government agencies, tribunals, courts, law enforcement bodies, or other authorised entities for the purpose of complying with legal obligations, trust account audits, investigations, or regulatory requirements. Queensland trust accounts are subject to strict record-keeping and audit obligations.

 

  1. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Through tenancy or sales applications
  • During property inspections
  • Through telephone, email, or written correspondence
  • Via our website and online forms
  • Through social media platforms
  • From third parties such as referees, employers, credit reporting agencies, landlords, tenants, government authorities, or service providers where permitted by law
  1. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Managing property sales and purchases
  • Property management services
  • Assessing tenancy applications
  • Conducting identification and verification checks
  • Communicating with clients, tenants, landlords, and contractors
  • Marketing properties and services
  • Processing payments and rental transactions
  • Meeting legal and regulatory obligations
  • Handling complaints and enquiries
  • Improving our services and website functionality
  1. Disclosure of Personal Information

We may disclose your personal information to:

  • Property owners and landlords
  • Prospective purchasers or tenants where relevant
  • Contractors and service providers
  • Legal, accounting, and professional advisers
  • Financial institutions
  • Credit reporting bodies
  • Government departments and regulatory authorities
  • Technology and software service providers
  • Courts, tribunals, or law enforcement agencies where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws.

  1. Marketing Communications

We may use your personal information to provide information about properties, market updates, services, and promotional offers that may interest you.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails;
  • Contacting us directly; or
  • Updating your communication preferences.
  1. Website and Cookies

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve website performance;
  • Understand visitor behaviour;
  • Personalise user experiences; and
  • Support marketing activities.

You can configure your browser settings to reject cookies; however, some website functionality may be affected.

  1. Storage and Security

East Edge Real Estate takes reasonable steps to protect personal information from:

  • Unauthorised access;
  • Misuse;
  • Loss;
  • Interference;
  • Modification; and
  • Disclosure.

Security measures may include:

  • Secure databases and cloud storage;
  • Password protection;
  • Access controls;
  • Staff training;
  • Secure disposal of records when no longer required.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

  1. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests should be submitted in writing using the contact details below.

We may refuse access in limited circumstances permitted by law and will provide reasons where applicable.

  1. Overseas Disclosure

Some of our technology providers or service partners may store information on servers located outside Australia.

Where overseas disclosure occurs, we will take reasonable steps to ensure your personal information receives appropriate protection consistent with Australian privacy laws.

  1. Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will take appropriate action, including investigating the incident, mitigating risks, and providing notifications where required by applicable law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will take effect upon publication.

  1. Contact Us

If you have any questions, concerns, complaints, or requests relating to privacy, please contact:

 

Privacy Officer
East Edge Real Estate
Address: 2/15-17 Pease Street, Manoora QLD 4870
Phone: 07 4285 3344
Email: admin@eastedge.net.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.